We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Fire Shirt & Fire Hoodie Return Policy
PLEASE NOTE: Fire Shirts and Fire Hoodies are not eligible for returns, refunds, cancellations, or exchanges.
All Fire Shirt and Fire Hoodie sales are final once your order has been successfully submitted and payment has been processed through our website. Because these items are produced specifically in response to orders received, production may begin shortly after your purchase is completed.
This policy applies only to Fire Shirts and Fire Hoodies.
Our regular in-stock merchandise is covered under our standard 30-day return policy, subject to the terms and conditions of that policy.
Please carefully review your item selection, size, quantity, and shipping information before completing your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rushteneight.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rushteneight.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rushteneight.com.
Exchanges and Returns
Exchanges and Returns are valid for a full 30 days from the date
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rushteneight.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rushteneight.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rushteneight.com.
of your purchase.
PLEASE NOTE THAT FIRE SHIRT AND FIRE HOODIES DO NOT APPLY TO THIS POLICY FOR ALL FIRE SHIRT AND FIRE HOODIE SALES ONCE YOUR ORDER IS PLACED ONLINE WE ARE NOT ABLE TO CANCEL OR REFUND THESE ORDERS AS THE PRODUCTION PROCESS IS DIFFERENT THAN OUR IN STOCK ITEMS. THESE ITEMS CAN TAKE UP TO 3 WEEKS TO SHIP
In order to be eligible for a full refund or exchange, items must be unused and in the condition in which you received them.
Once return or exchange has been received your order will be inspected to insure that item or items conform to above listed requirements. You will be notified via email on the status of your return/exchange.
Shipping: Shipping charges are non-refundable. You will be responsible for paying the shipping charges back to us for your return/exchange.
It is suggested that any return shipments are shipped via traceable shipping methods as we will not be responsible for lost packages. Orders over $50.00 are recommended (not required) to be insured.
